Terms and Conditions
- Definitions and Interpretations
1.1 “These Conditions” refers to the standard terms and conditions of service outlined in this document. These conditions apply to all services provided by DAL Cars.
1.2 For the purpose of these conditions:
– Client/Customer: The individual making the booking.
– Service Provider: DAL Cars, acting as the licensed Private Hire Operator, committed to providing booked journeys in compliance with relevant regulations.
- Conditions
2.1 Clients shall purchase services in accordance with any quotations or offers from DAL Cars, which are accepted by the client.
2.2 Acceptance of these terms & conditions occurs when a reservation is made via the web, telephone, or through an authorized agent.
2.3 DAL Cars reserves the right to revise these terms & conditions at any time, with changes posted on the DAL Cars website and taking immediate effect.
2.4 No reservation is deemed accepted unless confirmed in writing by an authorized representative of DAL Cars.
2.5 The service provided will adhere to DAL Cars’ sales documentation unless expressly varied in the client’s reservation.
2.6 DAL Cars may make changes to the service specification to comply with safety or regulatory requirements, provided these changes do not significantly affect performance.
2.7 Representations by subcontracting companies must be confirmed in writing by DAL Cars.
2.8 Any variations to these conditions must be agreed upon in writing by both the client and DAL Cars.
2.9 Sales literature and documents issued by DAL Cars are subject to change without notice.
2.10 Typographical errors in sales literature or other documents issued by DAL Cars are subject to correction without liability.
2.11 The cost of the Service will be as per the Service Provider’s (DAL Cars) current published price list upon acceptance of the passenger’s reservation or any agreed-upon price in writing between the service provider and the client.
2.12 If the service provider has provided a price for the service outside of their published price list, it will remain valid for 24 hours or any other specified time by the service provider.
2.13 The service provider may increase the price of the service before delivery to reflect any cost increases beyond their control, such as currency fluctuations or changes requested by the client.
2.14 DAL Cars, as the operator shall enter into a contractual obligation as principal with the person making the hire bookings to provide the journey, which is the subject of the booking, in accordance with the Private Hire Vehicles (London) Act 1998.
2.15 Reservations for service on specific dates, such as December 24th, 25th, 26th, and January 1st, may incur additional charges, which will be communicated on the website and through the call center.
2.16 A maximum waiting time will be allocated for address collections and airport/seaport collections, after which non-contact with clients will be considered a “no show” and subject to applicable clauses.
2.17 All credit/debit card payments for service and confirmed reservations made directly or indirectly with the service provider are non-refundable and subject to a 10% booking fee in addition to any cash payment or discounted price.
2.18 Bookings are to be made directly at the office located at Admin Room1, 2nd Floor, 1-4 Beresford Square, Woolwich, London.
2.19 Optionally bookings can be made through telephone calls to any of these company line Tel: 01322286719, Mob: 07943161061 that have been made available for this purpose.
2.20 Any booking made outside what was provided in 2.14, 2.18 and, 2.19 is not valid and therefore the company will not bear responsibility for that.
- Terms of Carriage
3.1 Prices are based on clients being prepared to travel at the booked time and must consider airline check-in times. The Service Provider is not responsible for costs incurred due to inadequate travel time or unforeseen circumstances.
3.2 Initial meets are free for the first 5 minutes; thereafter, a waiting fee applies. Airport meets have a specific waiting time from landing, after which a waiting fee applies.
3.3 Quoted fares are flat rates, and any additional diversions or pickups may incur extra charges. Prices quoted are valid for 24 hours, and DAL Cars reserve the right to change prices with notice.
3.4 Dal Cars and drivers are not liable for luggage loss or damage. DAL Cars drivers may assist in loading or unloading luggage in a situation, where passengers appear vulnerable, for instance, elderly, pregnant or special need person. Otherwise, clients are responsible for loading/unloading their luggage, and excessive luggage may result in the refusal of service.
3.5 Child seats are provided and can also be used if provided by passengers. Dal Cars can store child seats for return journeys but are not responsible for their condition or loss.
3.6 Drivers are not obligated to fit baby seats, the responsibility lies with the parent. Public Carriage Rules prohibit driver involvement in fitting child seats.
3.7 Drivers may stop for fuel if necessary, and the company is not liable for any time lost during refueling.
3.8 Customers must specify if they wish to be picked up at a specific time from an airport, or else the driver will wait 20-30 minutes after landing. Any additional costs due to this will be payable by the customer.
- Cancellations / Cancellation Charges
4.1 Clients cannot cancel a reservation accepted by the service provider without the provider’s written agreement. If canceled, clients must indemnify the provider for all incurred losses, including profit loss, labor, and material costs.
4.2 Vehicles unsuitable for their intended purpose, per clause 3.5, may incur an administration charge if canceled after reservation acceptance.
4.3 Cancellations must be made at least 24 hours before the booking time via telephone. Charges apply based on notice period: £10 for 3 to 24 hours’ notice, and 100% of the quoted price for cancellations within 3 hours.
4.4 Each booking is treated individually. Customers must specify any changes or cancellations and the relevant booking reference.
- General Applications
5.1 The service provider is not liable for delays or failures beyond its control, including natural disasters, war, government actions, traffic, strikes, flight disruptions, power failures, or machinery breakdowns.
5.2 Any implied warranties or terms are excluded to the fullest extent permitted by law.
5.3 The service provider is not liable for any direct or consequential loss or damage sustained by the client, including loss of profit, arising from the services provided.
5.4 If clause 4.2 applies, the service provider may cancel the contract or suspend deliveries without liability to the client, with immediate payment due for any delivered services.
5.5 The client agrees to keep the contract and related information confidential and will not disclose it without written consent. This obligation extends to the client’s employees and agents and survives contract termination.
- Miscellaneous
6.1 The service provider’s waiver of any breach by the client does not waive subsequent breaches.
6.2 If any provision of these conditions is found invalid or unenforceable, it does not affect the validity of the remaining provisions.
6.3 The Contract is governed by the laws of England & Wales.
ADDITIONAL TERMS AND CONDITIONS
- General
1.1 These terms and conditions govern the relationship between the Company and the Customer, as identified in the Credit/Account Application Form, regarding the provision of carriage, courier, or delivery services (“the Services”). Any implied terms, warranties, or conditions by statute or common law are expressly excluded to the fullest extent permitted by law.
- Changes to the terms and conditions
2.1 The Company retains the right to modify these terms and conditions at its discretion, providing reasonable notice to the Customer. This includes the ability to adjust the Charges. Any representations, alterations, or additions to these terms and conditions, made by any party claiming authority from the Company, are not valid unless confirmed in writing by an authorized Company officer.
- Payment for Services
3.1 In compliance with this agreement, invoices must be settled in full within 10 working days from the date of invoice issuance. Failure to settle invoices within this period will render any outstanding amounts immediately due and payable.
3.2 Should any payment for services provided not be received by the due date, interest will accrue on the outstanding balance at a rate of 5% above the Barclays Bank plc. base rate until payment is received by DAL Cars.
3.3 The Customer is not entitled to withhold payment for services rendered, even in the event of a dispute with DAL Cars or claims for compensation related to the services.
- Credit Limit
4.1 DAL Cars reserves the right to establish a credit limit on the total outstanding amount on the Customer’s account at any given time. Should this limit be exceeded, DAL Cars may, at its discretion, refuse to provide further services.
- Account Number
5.1 Customers will receive a unique account number to be used for all bookings. However, DAL Cars bears no responsibility for any unauthorized use of account numbers by individuals not authorized by the Customer or for unauthorized purposes.
- Insurance
6.1 DAL Cars does not provide insurance for goods or property during transit, from the point of collection by DAL Cars until delivery. Customers are strongly advised to arrange their own insurance coverage for the transportation of goods or property by DAL Cars.
- Limitations and Exclusions
7.1 DAL Cars shall not be responsible for the carriage or delivery of the following:
– Money or securities, including cash, cheques, banker’s drafts, bonds, share certificates, antiques, precious metals, furs, or jewelry.
– Goods or property exceeding an intrinsic value of £100.
– Hazardous, dangerous, inflammable, explosive, or illegal goods under English Law.
– Goods or property prone to deterioration during transit unless expressly agreed upon in writing by a Director of DAL Cars prior to service commencement. In the absence of such agreement, DAL Cars bears no liability for loss or damage to such goods or property.
7.2 DAL Cars reserves the right to dispose of goods or property considered hazardous or prone to deterioration in a manner deemed appropriate by the company. Any proceeds from such disposal exceeding disposal costs will be accounted for and returned to the Customer.
7.3 DAL Cars shall not be liable for:
– Consequential loss, including loss of profit.
– Damage to fragile items such as china, glass, ceramics, or other breakables, regardless of the cause.
7.4 DAL Cars shall not be liable for loss or damage arising from:
– Breakdowns, accidents, adverse weather conditions, including volcanic ash clouds.
– Actions or omissions by the Customer.
– Circumstances beyond the Company’s control, including but not limited to strikes, governmental regulations, natural disasters, acts of terrorism, or war.
– Inadequate packaging, labeling, or instructions provided by the Customer.
– Any hindrance preventing delivery by DAL Cars.
7.5 The liability of DAL Cars for each delivery or courier service, regardless of the cause, shall be limited to the lesser of £150 or the intrinsic value of the goods or property being delivered.
7.6 Clauses 7.3, 7.4, 7.5, and 8.1 pertain to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
- Delivery
8.1 DAL Cars will make reasonable efforts to deliver the Customer’s goods or property on time. However, time for delivery is not guaranteed, and DAL Cars makes no warranty regarding delivery times unless expressly agreed upon in writing by a Director of the Company.
- Claims
9.1 DAL Cars shall not be liable for any loss or damage unless the Customer notifies DAL Cars, with reasonable specificity, within 15 working days of the occurrence of such loss or damage.
- Lien
10.1 DAL Cars reserves the right to exercise a lien over the Customer’s goods or property until outstanding invoices are paid in full.
- Termination
11.1 Either party may terminate this Agreement by providing one month’s written notice to the other party.
11.2 DAL Cars reserves the right to terminate this Agreement, suspend the provision of services, or suspend the Customer’s account facility without notice in the event of the Customer’s breach of any terms or conditions of this Agreement, without prejudice to any other rights DAL Cars may have.
- Resolution of Disputes and Governing Law
12.1 The parties agree to submit exclusively to the jurisdiction of the Courts of England and Wales to resolve any disputes arising under this Agreement.
- Entire Agreement
13.1 This Agreement constitutes the entire agreement between the parties, superseding any prior agreements, understandings, or arrangements, whether oral or written. No representation, undertaking, or promise shall be implied from anything said or written prior to this Agreement, except as expressly set out herein.
- Notices
14.1 Any notice required under this Agreement shall be considered properly served if delivered in person, sent by prepaid registered post or recorded delivery service, or faxed to the party at the address specified in this Agreement. Notices shall be deemed served upon delivery, fax, or 24 hours after posting.
- Waiver
15.1 No failure or delay by DAL Cars to enforce any term or right under this Agreement shall be construed as a waiver of such term or right. The Company’s right to enforce such term or right at a later time shall not be affected by any forbearance or indulgence.
- Severability
16.1 If any term of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of the remaining terms.
- Protecting Your Security
17.1 By entering into this Agreement, you consent to DAL Cars using the Personal Information provided to conduct anti-fraud checks. Personal Information may be disclosed to credit reference or fraud prevention agencies, which may retain a record of such information.